Copyright X1 Entertainment LLC 2019. All rights reserved.

FREQUENTLY ASKED QUESTIONS

DO PARENTS NEED A TICKET?

A parent/guardian must possess a general admission ticket to accompany their child to the show. If your child has a Backstage BBY, All Access VIP, or meet & greet ticket, parents may select to purchase a general admission ticket to accompany their child during the experience. Parents are not required to purchase a VIP but they must possess a general admission ticket.

**Please note, if all general admission tickets are sold out, parents will be required to purchase a meet & greet ticket.  

 

WHAT DO I GET WITH MY TICKET?

Piper's "Backstage BBY" Super VIP

- Private backstage tour with Piper
- Piper will follow your account on Instagram
- Appear in Piper’s Instagram Story day of show
- First access entry (1st access to best viewing locations in the venue)
- Pre-show, private meet & greet (more time with Piper)
- Includes selfies, photos, videos and autographs with Piper
- Exclusive "Piper Rockelle Live" tour merch
- Exclusive Holographic "Piper Rockelle Live" VIP laminate
- Exclusive "Piper Rockelle Live" tour poster
- Ticket to the show

** Limited ticket quantities available

 

All Access VIP + Admission

- Early entry into venue (access to best viewing locations in the venue)
- Pre-show VIP meet & greet. Includes multiple photos and autographs with Piper
- Exclusive "Piper Rockelle Live" VIP laminate
- Exclusive "Piper Rockelle Live" tour poster
- Ticket to the show

 

MEET & GREET + ADMISSION

-Post show meet & greet with Piper

-Includes one photo and one autograph

-Ticket to the show

 

GENERAL ADMISSION

Ticket to the show. Does not include a meet & greet.

Recommended for parents/guardians accompanying their child.

CAN I UPGRADE A TICKET THAT I'VE ALREADY PURCHASED?

If you've already purchased a ticket but want to upgrade it, the best way to do that would be to make a new purchase for all tickets you plan to use on the day of the show. Once you do that, send us an email via the CONTACT section of our website letting us know you want to upgrade your ticket and have already made the second purchase. At that point, we will refund your first order entirely. Your first order will be void and those tickets will not scan if you try to use them. All refunds take 24-48 hours to hit your account. 

 

I BOUGHT A TICKET. WHAT CAN I EXPECT?

Let’s start at the beginning.

Please arrive at the venue no later than the time listed in the ticket description. If you or your child has a Backstage BBY or All Access VIP ticket, you will meet Piper BEFORE the show. Please check the description on the website for exact timing.

If you or your child have a Meet & Greet ticket, when you arrive, you’ll line up outside the venue and be given a colored wristband. Please note, only meet & greet ticket holders will receive a wristband. Parents can accompany their child in the meet & greet line. A family that attends a show together, stays together throughout the experience, no matter what tickets are purchased.

It is the responsibility of the ticket holders to check the weather the day of the event and come prepared with water, sunscreen, umbrellas, etc.

 

I PURCHASED A “MEET & GREET + ADMISSION” TICKET, WHEN WILL I GET MY MEET AND GREET?

The order in which you arrive at the venue will determine your place in line for your post-show meet & greet. Reminder, meet & greet ticket holders will meet the creator AFTER the show. The Backstage BBY and All Access VIP ticket holders meet the talent BEFORE the show and have the shortest wait time.

 

WHAT IS THE WAIT TIME I CAN EXPECT IF I HAVE A “MEET & GREET + ADMISSION” TICKET?

Typically we have three to five different color wristbands for the meet & greet ticket holders. Below is an average wait time you can expect to experience after the conclusion of the show. This estimated wait time is helpful when determining your pickup time at the venue. Important note, these times are not exact, this is an estimate.

Color 1: wait time post-show > 30 minutes

Color 2: wait time post-show > 60 minutes

Color 3: wait time post-show > 80 minutes

Color 4: wait time post-show > 100 minutes

Color 5: wait time post-show > 120 minutes

 

HOW MUCH TIME DO I GET DURING THE “MEET & GREET + ADMISSION” TICKET?

For “Meet & Greet + Admission” ticket holders you can expect to receive one photo and one autograph in front of a step-and-repeat. Our on-site staff will take your photo using your camera or phone.

In order to keep the line organized and time allotment fair for all ticket holders, meet and greets will be restricted to what is promised on our website: one photo and one autograph only. We also do not allow selfies for these ticket buyers. If you want more personal time and more photos with the creator, it may be best to purchase an All Access VIP ticket.

 

HOW LONG IS THE SHOW?

The show varies in length from 40-60 minutes.  We advise to check in with the specific venue to see if it is a seated or standing room.

I BOUGHT A TICKET BUT MY PLANS HAVE CHANGED AND I CANNOT ATTEND ANYMORE. CAN I GET A REFUND?

Unfortunately not – all sales are final.