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We collect personal information you choose to share with us and our

partners so we can provide you with a more customized experience.

Your information is kept secure through industry norms, but security

can be breached, especially if you are not careful with protecting your

username and password. You can modify your information through

your account settings, but we may retain your information on an

aggregate, non personally-identifiable basis for bona fide business

purposes even if you are no longer a registered user or customer.

Please read this Privacy Policy carefully, along with our Terms of

Use and Cookie Policy(collectively, the “Agreement”). By continuing

to use our Services, you are expressly consenting to the

collection, storage, use and disclosure of your personal

information as described in this Privacy Policy.

You further acknowledge that the Services use the SquadUp Ticketing

System and, as such, you consent to the terms of the SquadUp

Privacy Policy.


We at X1 Entertainment LLC (the “Company,” “we,” “us,” or “our”,

including our subsidiaries) know that our users care how their

personally identifiable information (“Information”) is used and shared,

and we take your privacy seriously. This Privacy Policy (the “Policy”)

describes how we collect, use and disclose Information when you use

any of our Services, including but not limited to:

 Company websites, pages, sites, accounts or channels

accessible through any Internet or wireless enabled device

(each, a “Website”);

 Mobile applications;

 Ticketing and live event gatherings we host or sponsor; and

 Company online platforms and related offerings.

By visiting or using the Services in any manner, you

acknowledge that you accept the practices and policies outlined

in this Agreement.

You must be 18 or older to use our Services. Minors under 18 and at

least 13 years of age are only permitted to use our Services through

an account owned by a parent or legal guardian with their appropriate

permission and under their direct supervision. We do not knowingly

collect or solicit Information from anyone under the age of 13 or

knowingly allow such persons to register for the Service.


Information You Provide to Us

You don’t have to create an account to use some of our Services.

However, if you do choose to create an account and sign up for a

Service, we may collect a variety of information from you for that

Service based on what you provide to us, such as: name, birth date or

age range, gender, and email or physical address. If you are paying

for the Service, standard payment and billing information is required.

We do not require users to provide their race, ethnicity, political

opinions, religious or philosophical beliefs, trade union membership,

physical or mental health, sexual orientation or criminal record in their

account. Please do not post or add personal data to your account that

you would not want to be publicly available.

Depending on which Services you choose to use, additional

information may be collected and stored, if necessary in order for us to

provide a particular Service. Such information includes:

1. biographical and professional information, association affiliation,

demographic data, and financial information;

2. information responsive to polls or surveys, disclosed in

applications for employment, or requested in order to provide

information about our business, employment, products or


3. transactional information based on your activities on the


4. shipping, ordering, billing and other similar information you

provide to purchase or ship an item or service;

5. community discussions, chats, dispute resolution,

correspondence through the Website, and correspondence sent

to us;

6. computer sign-on data, time and date data, statistics on page

views, your IP address, your GPS location, the type of computing

environment you use, and traffic to and from the Website

(including data about you whenever you interact with the

Website, such as when you search, click on links, send

messages, make comments, replies or queries, and select best


7. other technical information or data collected from Website traffic,

including IP address and standard web log information and

information gathered from cookies, beacons and other


8. supplemental or additional information we may request from you

in the event previous information you’ve provided cannot be


9. your content and any other information that you choose to make

available via the Website or that other users of the Website

share about you; and

10. other information that you voluntarily provide to us.

Information Collected Automatically By Us

Whenever you interact with our Service, we may automatically receive

and record technical information such as your device, IP address,

“cookie” information (as described in our Cookie Policy), the version of

your operating system (“OS”), and the page you requested. When you

use the Service on a mobile platform, we may also collect and record

your unique device ID (persistent / non-persistent), hardware type,

media access control (“MAC”) address, international mobile

equipment identity (“IMEI”), your device name, and your location

(based on your IP address). We may also collect information

regarding your activity on the Service (both individually and on an

aggregate basis) and your interactions with other users of the Service.

Information from Third Parties and Advertisers

We work with third party advertisers, networks, and service providers

who assist us in managing or providing the Service (e.g., payment

processors) and who collect some of the information described above.

These third parties also help us understand how users interact with

our content or offerings. We may also collect contextual or

demographic data about our users from third parties, in order to more

effectively deliver the Service or content in which we think you would

be interested. Unless you have been notified otherwise, all information

collected through our authorized third party service providers remains

governed by security and confidentiality obligations consistent with

this Policy and applicable law.

Using Other Sites to Login to our Websites or Services

Some users may choose to connect to our Websites or Services using

third-party account credentials (for example, your Facebook login or

YouTube account). If you choose to connect your account using a

third-party account, you understand some of your Information may be

shared with us or the respective third-party platform. Your information

may also be subject to separate policies of such third-party platform.

You should review those policies before providing consent.

Connecting your account to third-party applications or services is

optional. You can revoke this permission anytime in your account


Cookies and Similar Technologies

We may use cookies and similar technologies (e.g. web beacons,

pixel tags, or other device identifiers) to store login information and

recognize you and/or your device(s) on, off, and across different

Services and devices. We also allow some others to use cookies as

described in our Cookie Policy. You can control cookies through your

browser settings and other tools.


Our Services are dynamic, and we often introduce new features,

which may require the collection of new information. If we collect

materially different personal data or materially change how we use

your data, we will notify you and may also modify this Privacy Policy.


How we use your Information will depend on which Services you use,

how you use those Services and the choices you make in your

settings. The primary reason we collect Information is to provide and

improve our Services, manage your account and subscription to our

Service, and to provide you with a more customized experience on our


The following is a summary of more specific ways we may use your

personal information:

 To provide payment processing and account management,

operate, measure and improve our Services, keep our Services

safe, secure and operational, and customize Website content

 To contact you regarding your account, to respond to your

requests or questions, to troubleshoot problems with your

account, to resolve a dispute, to collect fees or monies owed or

as otherwise necessary to provide you customer service

 To send you transactional communications. For example, we

might send you emails about your purchase or to confirm your

registration for an event. We might also contact you about this

policy or our website terms

 To provide other services requested by you as described when

we collect the Information

 For marketing purposes. For example, we might send you

information about events or special promotions. We might also

tell you about new features or products. To learn about your

choices for these communications, read Section 8.2 below

 We may also use push notifications on our mobile apps to send

you various alerts and updates

 To improve our Services, for example by reviewing information

associated with stalled or crashed pages experienced by users

allowing us to identify and fix problems and give you a better


 For security purposes. To prevent, detect, mitigate, and

investigate fraud, security breaches or other potentially

prohibited or illegal activities and/or attempts to harm our users

 To monitor and improve the information security of our Websites

and mobile applications

 To enforce our Terms of Use, this Policy, or other policies, and to

monitor for violations of our policies or applicable laws

We also use Information as otherwise described in this Policy,

permitted by law, or as we may notify you.


4.1 Sharing by you

Certain Services offered are social by their very nature, so your

participation in such a Service will allow others to see your name

and/or username, profile picture, social profile, and any other content

you upload or disclose through that profile.

4.2 Sharing by us

We share your Information with third parties as listed below and as

otherwise described elsewhere in this Policy:

Service Providers

We employ and allow third parties to perform tasks on our behalf,

such as payment processing, data management and analytics,

marketing, advertising, communication and IT services, and we need

to share your Information with them in order for them to provide such

products and services. Unless we tell you differently or you consent

otherwise, these third parties do not have any right to use your

Information beyond what is necessary to assist us in providing such

products and services. Any uses of your Information by these third

parties will remain governed by security and confidentiality obligations

consistent with this Policy and applicable law.

Company Affiliates

Subject to applicable laws, we may share your Information with

companies with whom the Company is affiliated or related to (e.g.,

parent company or subsidiaries), and will require such affiliated or

related companies to use the Information solely in accordance with

this Policy.

Business Transfers

We may choose to buy or sell assets. In these types of transactions,

customer Information is typically one of the business assets that would

be transferred. Also, if we (or our assets) are acquired or merged, or if

we go out of business, enter bankruptcy, or go through some other

change of control, Information would be one of the assets transferred

to or acquired by a third party.

Protection of Company and Others

We reserve the right to access, read, preserve, and disclose any

Information that we reasonably believe is necessary to comply with

law or court order; enforce or apply our conditions of use and other

agreements; or protect the rights, property, interests, or safety of our

Company, our employees, our users, or others. This includes

exchanging information with other companies and organizations for

fraud protection and credit risk reduction.

Aggregated and Anonymized Information

We also may share (within our affiliated entities or with third parties)

aggregated or anonymized information that does not explicitly identify

you or any individual user of our Services. From time to time, the

Company may provide demographic and statistical information to

prospective partners for the purposes of securing advertising and/or

for general promotion of the Service. This disclosure will not share any

personal information of individual users but is intended to give a broad

overview of the Service’s membership.


The security of your Information is important to us. We take

commercially reasonable security measures, including administrative,

technical, and physical safeguards, to protect your Information from

loss, theft, misuse, and unauthorized access, disclosure, alteration,

and destruction.

Your account is protected by a password for your privacy and security.

You must prevent unauthorized access to your account and

Information by selecting and protecting your password and/or other

sign-on mechanism appropriately. To help protect your Information,

you should not share your account information or password, reuse

your password on other sites, or use a password you have used on

other sites.

We endeavor to protect the privacy of your account and other

Information we hold in our records, but we cannot guarantee complete

security. Unauthorized entry or use, hardware or software failure, and

other factors, may compromise the security of user information at any



In order to provide the Service, the Information that we collect from

you may be transferred to and stored at a destination outside of your

country and the European Economic Area (“EEA”), and, in particular,

the United States. It may also be processed by any service providers

appointed by us who operate outside of the EEA and their staff. By

submitting your data, you agree to this transfer, storing or processing

outside of the EEA or your country and acknowledge that not all

countries guarantee the same level of protection for your Information

as the one in which you reside. Data transferred will be treated in

accordance with this Policy and, where applicable, the EU General

Data Protection Regulation.


We will only collect and process Information about you where we have

lawful bases. Lawful bases include consent (where you have given

consent), contract (where processing is necessary for the

performance of a contract with you (e.g. to deliver the Services you

have requested)) and “legitimate interests”.

Where we process Information based on consent, we will ask for your

explicit consent. You may withdraw your consent at any time, but that

will not affect the lawfulness of the processing of your personal data

prior to such withdrawal. 

Where we rely on contract, we will ask that you agree to the

processing of personal data that is necessary for entering into or

performance of your contract with us. We provide a voluntary service;

you can choose whether or not you want to use the Services.

However, if you want to use the Services, you need to agree to

our Terms of Use, which set out the contract between the Company

and you. As we operate in countries worldwide (including the US) and

use technical infrastructure in the US to deliver the Services to you, in

accordance with the contract between us, we may need to transfer

your Information to the US and to other jurisdictions as necessary to

provide the Services.

Where we rely on legitimate interests as a basis for Information

processing, you have the right to object. We may process your

personal data for the purposes of our legitimate interests or for the

legitimate interests of third parties, provided that such processing shall

not outweigh your rights and freedoms. For example, we may process

your personal Information to:

 Protect you, us, or others from threats (such as security threats

or fraud)

 Comply with laws that apply to us

 Enable or administer our business, such as for quality control,

consolidated reporting, and customer service

 Manage corporate transactions, such as mergers or acquisitions

 Understand and improve our business or customer relationships


 Enable us and our users to connect with each other, view

content, express opinions, exchange information, and conduct


If you have any questions about the lawful bases upon which we

collect and use your Information, please contact us at


Through your account settings for the Service, you may access, edit,

or delete Information you’ve provided and your record of interactions

with the Service. Such Information and interactions, and your ability to

update them, will vary based on the Service.

8.1 Right to Access and Control Your Information

We provide many choices about the collection, use and sharing of

your Information.

Individuals located in certain countries, including the European

Economic Area, have certain rights related to their personal

Information. Subject to any exemptions provided by law, you may

have the right to request the following for personal data that we have

about you:

 Delete Information: You can ask us to erase or delete all or

some of your personal data (e.g., if it is no longer necessary to

provide Services to you).

 Change or Correct Information: You can edit some of your

Information through your account. You can also ask us to

change, update or fix you Information in certain cases,

particularly if it’s inaccurate.

 Object to, or Limit or Restrict, Use of Information: You can

ask us to stop using all or some of your Information (e.g., if we

have no legal right to keep using it) or to limit our use of it (e.g., if

your Information is inaccurate or unlawfully held).

 Right to Access and/or Take Your Information: You can ask

us for a copy of your Information and can ask for a copy of

Information you provided in machine-readable form.

8.2 What Choices You Have

You can always opt not to disclose Information or to disable certain

tools on your browser or device. However, this may limit your ability to

fully utilize the Service.

You may be able to add, update, or delete Information as explained

above. When you update Information, however, we may maintain a

copy of the unrevised Information in our records. Please note that

some Information may remain in our records for legitimate business

reasons even after your deletion of such Information, such as our

analyzing aggregated data regarding past usage of the Service (but

not in a manner that would identify you personally).

You can opt in to receive mobile push notifications from the Company.

If you change your mind later and no longer want to receive these

notifications, you can use your device’s settings functionality to turn

them off.

If you don’t want to receive e-mail or other communications from us,

you can adjust your email preferences from your account, or opt-out

by clicking on the link provided in the emails.

To learn more about choices regarding cookies set through the

Service, see our Cookie Policy.

8.3 Account Closure

If you wish to delete your account, you can do so by logging into your

account or by emailing us at After it is no

longer necessary for us to retain your Information, we will dispose of it

in a secure manner according to our data retention and deletion

policies, except as noted below.


We generally retain your Information as long as reasonably necessary

to provide you the Services or to comply with applicable law. However,

even after you deactivate your account, we can retain copies of

Information about you and any transactions or Services in which you

may have participated for a period of time that is consistent with

applicable law, applicable statute of limitations or as we believe is

reasonably necessary to comply with applicable law, regulation, legal

process, or governmental request, to detect or prevent fraud, to collect

fees owed, to resolve disputes, to address problems with our

Services, to assist with investigations, to enforce our Terms of Use or

other applicable agreements or policies, or to take any other actions

consistent with applicable law.

Information you have shared with others (e.g. through comments or

other posts) will remain visible after you close your account or delete

the information from your own account, and we do not control data

that other users copied out of our Services.


If you have any questions or concerns regarding our Policy, please

send us a detailed message at the address below, and we will try to

resolve your concerns.

X1 Entertainment LLC 

8117 W. Manchester Ave., Ste. 153

Playa Del Rey, CA 90293

Attn: Privacy / Legal Department


Under California Civil Code Sections 1798.83-1798.84, California

residents are entitled to ask us for a notice identifying the categories

of personal Information that we share with our affiliates and/or third

parties for marketing purposes, and providing contact information for

such affiliates and/or third parties. If you are a California resident and

would like a copy of this notice, please submit a written request to the

following address: X1 Entertainment LLC, Attn: Legal Department,

8117 W. Manchester Ave, Ste. 153, Playa Del Rey, CA 90293. We will

respond to one request per California customer each year, and we do

not respond to requests made by means other than as set forth above.

California Do Not Track Disclosure: Do Not Track is a privacy

preference that users can set in their web browsers. When a user

turns on the Do Not Track signal, the browser sends a message to

websites requesting them not to track the user. At this time, we do not

respond to Web browser “do not track” settings or signals.


It is possible that we will need to disclose information about you when

required by law, subpoena, or other legal process or if we have a good

faith belief that disclosure is reasonably necessary to (1) investigate,

prevent, or take action regarding suspected or actual illegal activities

or to assist government enforcement agencies; (2) enforce our

agreements with you, (3) investigate and defend ourselves against

any third-party claims or allegations, (4) protect the security or integrity

of our Service (such as by sharing with companies facing similar

threats); or (5) exercise or protect the rights and safety of the

Company, our users, personnel, or others. We attempt to notify users

about legal demands for their personal data when appropriate in our

judgment, unless prohibited by law or court order or when the request

is an emergency. We may dispute such demands when we believe, in

our discretion, that the requests are overbroad, vague or lack proper

authority, but we do not promise to challenge every demand.

Effective: April 28, 2019 

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